What CEOs Really Want

Fundamentals of entrepreneurship

Recently, IBM surveyed over 1500 CEOs, to find out their most pressing challenges.

The complexity of the worldwide markets, combined with an increased rate of change, were the top remarks.  In attempting to deal with the challenges of the current economy, business leaders cited one quality above all others that can help employees to make a difference.

IBM Global Business Survey

Surprisingly, the most-desired quality or characteristic was not technical competence.  It wasn’t loyalty, or communication skills, or financial acumen.  The number-one most important characteristic for business leaders?  Creativity.

That characteristic is quite surprising, when you consider the traditional definitions of creativity.  For “creatives”, that word is used as both a description, and an excuse (Ever heard this one? “We can’t/won’t/don’t do that, we’re ‘creative’”).

Under careful consideration, “being creative” is not always a positive and encouraging description.

For financial professionals, project managers, executives and other task- or numbers-oriented individuals, the call for creativity seems quite contrary to the training and experiences that form the very foundation of the business world.

“Creative” is a department, or a compartment, reserved for individuals with unique talents that are not particularly commonplace in shipping, accounts payable, or operations.

So, “creativity” is rare, shapeless, often negative, potentially dangerous and certainly counter-intuitive.  What is IBM really saying??

Creativity, in the context of business, means the power of creation.  Creativity is the way that we harness our imagination to disrupt the status quo, and find new solutions to the same old problems. The global leaders in the IBM survey seek creative solutions to experiment and innovate.  The leaders in the survey identify creativity as the antidote for the status quo, and central to the necessary disruption that is required for our collective marketplace to get unstuck.

Creativity means many things, but at its core, the process of creation begins with an idea.


Creative Accountants land in jailQuestion:  Where do you find “creative” accountants?

Answer: Jail.



Based on current information, “what if?” opens the door to imagination – and new solutions can only come from within the realm of new ideas.  As the economy continues to churn and struggle, the leaders of tomorrow are the ones who are open to new concepts, new perspectives and new solutions.  Seeing things as they are is an important skill (awareness), but seeing things as they could be – and then making them that way – well, that takes some creativity.

Don’t you agree? How do you develop a workplace where creativity is allowed to thrive? How is creativity linked to innovation for you?


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Photo of creative accountant courtesy of Walt Stoneburner. Used under creative commons, some rights reserved.
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dbvickery 144 pts

Chris, I loved the "creative accountant" Q&A ;). I do agree with you about creativity being a very desirable trait in employees. I feel like we have some good ones, and they need to be since we do software development and business intelligence...where visual appeal and efficiency need to always be there. I've also heard where companies are no longer looking to college Computer Sciences departments for their new hires. They are looking at Liberal Arts grads. You can teach software dev, but it is hard to teach creativity (although you can always encourage it).

Then it takes a good leader who knows how to point them in the "general direction", not micro-manage, and ride that creativity wave to success!

westfallonline 108 pts moderator

dbvickery Interesting how companies are looking in non-traditional ways. I believe that we all have the ability to be creative, it's just a matter of learning how to tap into that vein of innovation and new ideas. By the way, I like yours! And, glad you enjoyed seeing a picture of my accountant :-)

My latest conversation: The Death of Products and Services

Saved as a favorite, I enjoy your site! :)

I love your definition of creativity- Creativity, in the context of business, means the power of creation. Creativity is the way that we harness our imagination to disrupt the status quo, and find new solutions to the same old problems. It seems there are really 3 C words to add that will assist in inspiring creativity- Consistent creative, collaborative communication to harness ideas and support execution. Not just once a year in strategic planning off-site retreats but regular (consistent) interaction and development of ideas.

Teri, I appreciate your comment - as someone who has provided leadership guidance for so many companies, you must employ the power of creativity every day! Consistent, collaborative communication - excellent summary. Thanks for you comments!

I heard a statistic recently that 26% of businesses say their biggest problem right now is coming up with compelling and creative content.With a little research, you could probably extrapolate that out to a dollar value; clearly that's a lot of business value!

Innovation, differentiation, or even working through daily crunch in creative ways is indeed a pressing need for businesses of all sizes and market segments.

Could it be the greatest barrier to greater leverage of creativity is the fear of unpredictability and loss of control? It takes a great leader to balance these elements and allow creativity to drive sustainable growth and ensure profitability (Jack Welch, former GE CEO comes to mind.)

Isn't it ironic that tough economic times seem to force companies to step out of their comfort zone and lean on creativity more? If only that impetus could remain during fat times as well!

Don F Perkins
Mindmulch.net

Well said! Creative solutions never go out of style. Creativity is unpredictable, and therefore by definition uncontrollable - as you mention. Yet, harnessing its power is the key to the next innovation, or great screenplay, or new financial models. We need that sort of progress now more than ever (especially if you've seen "The Hangover Part II ) :-) Great comments, thanks

Margie, I'm glad that the post was valuable. I believe that "creativity" applies across so many aspects of business. For me, true creativity represents an approach to problem-solving that businesses need now, more than ever. Appreciate your comments!

Hi Chris,

This really resonates with me. I've been working on a series on my site about engagement and decided to write a few posts about how the Social Media philosophy of engagement could be taken to more traditional media like advertising, company websites, and trade shows. The best single way to drive effectiveness for any part of your marketing campaign is creativity. Unlike in Mad Men, it isn't just about the design - it's about the design of your campaign, the design of your objectives, and the design of how you are going to get there.

Thanks for highlighting this study!

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